How to Cancel an ED Subscription: Cutoffs and Refunds at 8 Programs

Below: one table with each program's cutoff, refund rule and minimum term, how to cancel at the big three, and what the pending FTC case against Hims alleges.

Cancellation terms, program by program

Each cell quotes or summarises the program's own terms page, read on October 31, 2026. "Minimum term" means a plan you can be billed for after you cancel.

Sources for each row: BlueChew FAQ, Hims terms, Strut FAQ, Ro, Rex MD FAQ, Lemonaid cancellation policy, Maximus subscription terms, Henry Meds.

How to cancel Hims

Hims's terms set the deadline in days, not hours: "Your subscription will automatically renew for another subscription period unless you cancel at least two (2) days before the applicable renewal processing date of your subscription." (Hims terms and conditions)

Refunds are at its discretion: "We do not offer refunds for partially used subscription periods, although we may provide refunds on a case-by-case basis in our sole and absolute discretion." (Hims terms and conditions) Many Hims ED prices are paid upfront for the whole plan, so cancelling stops the next charge, not the current one. Our Hims review lists its plans and how each is billed.

How to cancel BlueChew

BlueChew has the shortest cutoff we found: "You may cancel anytime through your account by selecting "Put On Hold" or by contacting support@bluechew.com . To avoid your next charge, submit your request at least 24 hours before your renewal date." (BlueChew FAQ) On returns it says: "Unfortunately, BlueChew cannot accept returns for prescription treatments." (BlueChew FAQ)

How to cancel Ro, Strut and Lemonaid

Ro states: "There’s no sign-up fee or cancellation fee; you can start or stop treatment any time." (Ro)

Strut gives a firm notice period: "Subscriptions can be cancelled with 48 hours notice before processing." It adds that "Prescriptions cannot be returned once they leave the pharmacy." (Strut FAQ)

Lemonaid's policy, updated in May 2026, says that for recurring refills "you must request the cancellation at least 48 hours before the applicable renewal or refill processing date" (Lemonaid cancellation policy). Its refund policy says all fees "are non-refundable" (Lemonaid refund policy).

Plans that bill after you cancel

The trap is not the cancel button but the plan length. Henry Meds says: "If you’re on a multi-month plan, you may be required to pay out the rest of your balance unless you’re unable to continue for medical-related reasons as determined by a healthcare provider" (Henry Meds). Maximus is explicit: "Committed multi-month plans continue through the end of the committed term you agreed to at checkout and are not eligible for early termination or a partial refund" (Maximus subscription terms).

Before you pay for 90 days or more, check whether the price is billed upfront and whether a cancelled plan is re-priced. Our list of programs you can cancel any time quotes each one's catch.

What the FTC case against Hims alleges

On July 29, 2026 the FTC, Utah and California sued Hims & Hers. The FTC alleges "that the company has made it difficult for consumers to cancel subscriptions" and that Hims "fails to clearly and conspicuously inform consumers when their prescriptions will be refilled each month, making it difficult to cancel before the next billing cycle" (FTC press release). The FTC says these practices "have violated the FTC Act and the Restore Online Shoppers’ Confidence Act". These are allegations in a pending case, not findings.

A broader federal click-to-cancel rule is not in force. In July 2025 a federal appeals court ruled: "we grant the petitions for review and vacate the Rule." (US Court of Appeals for the Eighth Circuit, Custom Communications v. FTC) The Restore Online Shoppers' Confidence Act, which the Hims complaint relies on, was not part of that ruling.

How to avoid a charge you did not want

1. Note the renewal date when you order. Most programs show it in your account.
2. Cancel in writing, through the account page or by email, and keep the confirmation.
3. Cancel early. A 2-day cutoff is easy to miss on a weekend.
4. Prefer month to month if you are unsure the drug suits you. Ro, Rex MD and Lemonaid all say you can stop any time.
5. Consider your own pharmacy. Lemonaid and Ro can send the prescription out, and a cash pharmacy has no subscription at all; see our Cost Plus Drugs guide.